Category: Walmart DSV

How to Recover from a Walmart Suspension for High On-Time Delivery Rate (OTD)

Getting suspended by Walmart due to a high On-Time Delivery (OTD) rate is a common challenge that many sellers encounter. This metric is critical to maintaining a good standing on the platform because it directly affects customer satisfaction. A high OTD rate means that your orders are not reaching customers within the promised time frame, which can lead to customer complaints, negative reviews, and ultimately, a suspension from Walmart. While this situation can be stressful at first, it’s a problem that can be resolved with a few strategic adjustments. Here are some actionable steps you can take to recover from an OTD-related suspension.

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Walmart DSV login issues

Having a hard time logging in to your Walmart DSV account? The first sensible thing to do is password reset right on the login page but if you happen to forget your Walmart user ID you might be in trouble. Fortunately, Walmart DSV support recently added an option to call the Retail Link Help Desk in such cases.

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