If you participate in Walmart WFS (Walmart Fulfillment Services) program and run into some issues, there’s good news. You can now contact Walmart not only via a support case through Walmart Seller Center but also call them to get immediate support. As for now, phone support is only available for WFS related categories and issues; other concerns have to be still addressed via support cases.
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Amazon started sending emails to sellers requesting verification of their business address. The change was announced a few months ago as an improvement to ensure consistent seller information across the platform, so customers can make informed buying decisions. This way of displaying seller information was already in place for Amazon stores in Europe, Mexico, and Japan due to local policies. Now Amazon is sending the requests to 495,000 of its active Amazon.com sellers.
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Walmart Commission Adjustment is a program introduced by Walmart at the end of 2018. Initially, it was called the Competitive Price Adjustment Program (CPA), but recently Walmart changed the name. Below you can find details about this program.
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With the deadline to convert your shipping settings to Walmart new Shipping Templates, our support has put together the below guide and videos to help you convert your shipping settings to Shipping templates through either your Walmart Seller center or through GeekSeller.
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According to Walmart CEO Doug McMillon’s announcement, Walmart will begin opening its third-party marketplace to foreign sellers this month. Non-US vendors will no longer need a US-based warehouse and US tax number. Walmart will still have strict approval requirements for new sellers, but in general, this is excellent news for the foreign sellers who wanted to start selling on the marketplace.
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On September 15, 2020, Walmart introduced a membership program called Walmart Plus (Walmart+). It is Walmart’s version of Amazon Prime, offering online and in-store benefits for its members. Although the program is geared toward Walmart customers, there is a way for marketplace sellers to utilize Walmart+ to boost sales.
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On March 4th Walmart added a new option in the returns section called Replacements by Department. After this feature is activated, customers can choose whether they like to return an item or replace it. You can turn on this feature on your Walmart Seller Center -> Settings -> Returns tab.
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On March 24th, Walmart has updated the referral fees for selected items sold on the marketplace. If you offer products in these categories – Baby, Beauty, Electronics Accessories, Grocery, Health, and Personal Care.
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On April 17 new Walmart Customer Care Requirements and Returns Policy will take effect.
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