Update of Walmart Order Cancellation Reason Codes

Walmart is simplifying the list of accepted order cancellation reasons. As described in the Walmart API documentation, there are now only 5 order cancellation reasons available.

OrderCancelation ReasonDescription
Customer Requested Seller to CancelUse this code if the customer requested the cancellation.
Seller Cancel – Pricing ErrorUse this code if the seller finds a price mismatch for the item order line.
Seller Cancel – Out of StockUse this code when the item is out of stock.
Seller Cancel – Fraud Stop ShipmentUse this code only if there is confirmation that the order was fraudulent.
Seller Cancel – Adress not ServiceableUse this code when the customer’s address cannot be serviced by the seller or shipping carrier.

About the Author


Tom is a senior customer support representative at GeekSeller with over half a decade of experience in the e-commerce space. Tom enjoys biking, hiking, and painting.

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