Category: Walmart

Walmart Phone Support Update

Back in April, we wrote about Walmart opening a long-anticipated phone support service for sellers. At first, it was only available for WFS users, but now Walmart is opening it for all marketplace sellers in need. The feature is still a bit limited as you can only request a call back from a support representative within a specific timeframe. Still, even with this limitation, it is a much faster way to resolve the issue than a support case.

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Walmart “Black Friday Deals for Days”

After last year’s tremendous success and excellent customer reception, Walmart announced the second annual “Black Friday Deals for Days” events. The events will last through November, both online and in Walmart stores. This is great news for customers, but sellers can also leverage the increased traffic with a few simple steps during these crucial dates.

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Walmart Seller Verification

Due to recent changes in the applicable law, Walmart had to adjust the way they verify business information. The changes were rolled out in early October 2021, and all sellers are responsible for providing accurate and current business information in accordance with the new regulations. Below you can find a breakdown of the new required changes and instructions on where to provide them.

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Walmart’s performance metrics

Walmart’s goal is to provide its customers with a top-notch experience. In order to achieve this goal, it was necessary to set some standards all sellers are obligated to meet by signing up an agreement. Walmart calls it a Seller Performance Standards, which consist of four metrics, each measuring specific values based on % of orders.

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Walmart Shipping and Packaging Tips

As we are closing to the Q4 finish line, E-Commerce sales are getting momentum to break another record for the Holiday season. With such a vast amount of expected orders, many of the sellers may face issues with on-time delivery and returns rate which in turn may severely impact their metrics. Due to this fact it is very important to remember some of these best practices of Walmart shipping and packing.

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