Walmart just announced a new partnership with OpenAI to bring shopping directly into ChatGPT. Soon, Walmart customers and Sam’s Club members will be able to plan meals, restock essentials, or discover new products simply by chatting — and check out instantly.
This move marks the start of a new kind of shopping experience — one that’s not just reactive but proactive. AI will learn from each interaction, predict needs, and make suggestions before you even think of them. Walmart calls it agentic commerce — where technology helps shoppers plan smarter and live easier.
Walmart’s CEO Doug McMillon said that for years online shopping meant typing into a search bar and scrolling through results. That’s about to change. Together with OpenAI, Walmart is moving toward a more natural, personalized, and fun experience — one that feels like talking to a smart assistant who knows your habits.
Walmart and Sam’s Club are already using AI across many areas:
- improving product catalogs,
- reducing production timelines by up to 18 weeks,
- speeding up customer care by 40%, and
- training employees with ChatGPT Enterprise and OpenAI Certifications.
This partnership isn’t about replacing people with machines — it’s about removing friction and making everyday moments simpler. Walmart’s goal remains the same: help people save money and live better — now, powered by AI.
This is a big win for Walmart Marketplace sellers — new ways to reach customers.
